Cloud telephony is what happens when phone systems finally catch up with the world we live in: no cables, no clunky hardware, just smart, flexible calling from the cloud.
And you’ve already seen it in action, even if you didn’t know it.
That automated call from Airtel reminding you to recharge? Cloud telephony.
The bank EMI reminder, the Flipkart delivery confirmation, the hospital appointment call, the Ola driver update, even a school holiday alert — all powered by cloud telephony platforms working quietly in the background.
In this blog, we break down the top cloud telephony providers in India:
- Runo: Best for small to mid-sized sales teams, enterprises.
- Bonvoice: Great for growing businesses.
- Office24by7: Works well for SMBs and mid-market companies.
- CallerDesk: Well-suited to small and mid-sized businesses.
- FreJun: Budget-friendly choice that fits startups and SMBs.
- Ozonetel: A strong option for mid-to-large enterprises.
- Fonada: Good for companies of all sizes.
- Acefone: Suitable for SMBs to enterprises.
- Exotel: Trusted by startups to large enterprises.
- TeleCMI: Good for SMBs and scaling firms.
Comparison Table: Top Cloud Telephony Providers in India
| Provider | Type of Solution | Key Features | Pricing (Starts At) |
| Runo | SIM-Based Call Management + Cloud Telephony + CRM | AI call scoring, SIM-based calling, live tracking, follow-up automation, CRM integration | ₹599–₹899/user/month |
| Bonvoice | Cloud Telephony Solution | IVR, inbound/outbound calling, auto-dialer, call routing, CRM integration, voice broadcasting | ₹1,499–₹3,000/month |
| Office24by7 | Cloud Contact Centre Suite | IVR, predictive dialer, CRM, agent CTI, monitoring, analytics | ~₹8,125/quarter |
| CallerDesk | Virtual Call Centre Platform | IVR, auto-dialer, call tracking, call recording, CRM integrations | ~₹999/user/month |
| FreJun | AI Cloud Telephony + Call Automation | Virtual numbers, IVR, call routing, transcripts, analytics, CRM/ATS integration | ₹1,349–₹1,699/user/month |
| Ozonetel | Enterprise Cloud Telephony & CCaaS | IVR, dialers, omnichannel, analytics, AI, CRM API | Custom pricing |
| Fonada | CPaaS + Cloud Telephony | IVR, SMS API, voice broadcast, virtual numbers, call recording | Custom pricing |
| Acefone | Cloud Phone System | IVR, call routing, monitoring, recording, CRM integration | ~₹1,599/user/month |
| Exotel | Cloud Telephony + Communication APIs | IVR, virtual numbers, call masking, SMS/voice API, analytics | Credit-based plans (~₹9,999+) |
| TeleCMI | Cloud Telephony + AI Routing | IVR, call monitoring, integrations, virtual numbers, analytics | ₹734/user/month |
Runo
Runo is a unified calling and CRM platform that combines SIM-based call management with cloud telephony, helping businesses improve connect rates, ensure compliance, and scale calling operations efficiently. Unlike traditional cloud telephony providers that display landline numbers, Runo enables mobile-number-based calling, even for cloud calls, resulting in higher pickup rates and customer trust.
Runo is ideal for teams that need both internet-based calling from laptops (for enterprise environments) and SIM-based calling from mobile devices, all managed from a single platform.
Features
- SIM-based call management using real mobile numbers for higher connect rates
- Cloud telephony with virtual mobile numbers (not landline-series numbers)
- Device-agnostic calling via mobile, laptop, or desktop
- AI call scoring, automated insights, and call analytics
- Smart follow-up reminders and activity logging
- Real-time agent tracking and performance dashboards
- Unified CRM + calling in one platform
- Fast onboarding with setup in as little as 30 minutes
Pricing
- ₹899/user/month (Billed quarterly)
- ₹699/user/month (6-month plan – 22% off)
- ₹599/user/month (12-month plan – 33% off)
- Zero installation cost
- 10-day free trial available
Reviews
- G2 Rating : ★★★★☆ 4.3 / 5
User Reviews:
- “Providing the best solution for calling.”
- “Managing your sales calls in an interactive and user-friendly way”
- “ Budget-friendly dialer and CRM Solution”
Bonvoice
Bonvoice is a cloud telephony platform that unifies voice and text communication for businesses. It offers smart routing, automation, CRM integrations, and voice solutions without requiring any on-site hardware.
Key Features
- IVR System: Automates customer interactions with guided keypad or voice responses.
- Inbound Calling: Instantly routes calls to the right agent for smooth communication.
- Automated Calls: Runs large-scale outreach campaigns without manual dialling.
- Voice Broadcasting: Delivers pre-recorded updates or promotions to thousands of recipients in minutes.
- Call Management: Efficient handling of inbound and outbound calls with proper allocation.
- Lead Management: CRM integrations significantly improve conversions.
Pricing
- Standard: ₹1,499/month
- User Based: ₹3,000/month
- Enterpriser: ₹1,999/month
Reviews
- G2 Rating: ★★★★★ 5.0 / 5
Exotel
Exotel is a leading cloud telephony provider in India, offering scalable business phone systems, IVR, automated calling, APIs, and AI-enhanced communication tools to help companies manage customer calls and messaging in the cloud.
Features
- Cloud telephony and virtual phone system for inbound/outbound calls.
- Interactive Voice Response (IVR) with custom call flows.
- Smart call routing, number masking, and call recording.
- Real-time analytics and reporting dashboards.
- CRM integration via APIs for unified communication.
- Voice, SMS, and messaging APIs for automations.
- Scalable cloud telephony solutions that support business growth.
Pricing
- Exotel uses a credit-based pricing model , where one credit is approximately ₹1.
- Plan cost depends on usage, number of virtual numbers, and call volume.
- Free trial/demo available for new users.
Review
- G2 Rating: ★★★★☆ 4.3 / 5
Office 24BY7
Office24by7 is a cloud telephony and CRM automation platform designed to streamline communication, improve customer interactions, and enhance sales productivity through intelligent IVR, automated dialers, analytics, and integrated workflows for businesses of all sizes.
Key Features
- Business virtual numbers for a professional brand presence.
- Multi-level IVR for efficient inbound call management.
- Predictive, progressive, and preview dialers for outbound sales productivity.
- Integrated CRM with call monitoring, barging, and whispering.
- Automated workflows for voice, text, and email campaigns.
- Cloud-based Agent CTI for performance tracking and reporting.
- Queue management, time-based IVR, surveys, and analytics dashboards.
Pricing
Quarterly Plans
- Starter: ₹8,125/month (₹24,375 for 3 months)
- Growth: ₹15,625/month (₹46,875 for 3 months)
- Enterprise: ₹25,000/month (₹75,000 for 3 months)
Yearly Plans
- Starter: ₹6,500/month (₹78,000/year)
- Growth: ₹12,500/month (₹1,50,000/year)
- Enterprise: ₹18,750/month (₹2,25,000/year)
Review
- G2 Rating: ★★★★☆ 4.5 / 5
Caller Desk
CallerDesk is a cloud telephony platform that helps businesses set up virtual call centres, manage inbound and outbound calls, track interactions, automate lead follow-ups, and boost customer engagement.
Features
- Virtual cloud call centre with IVR and advanced call routing.
- Auto-dialer and smart follow-up scheduling to improve conversions.
- Click-to-call, call tracking, and call recording tools.
- CRM integration and real-time call analytics.
- Multi-level IVR, web call monitoring, and voice broadcast.
Pricing
- Starting price: ~$15 per user per month (approx ₹999+).
- Flexible subscription with user license or call minute-based plans.
- Free trial available for new users.
Review
- G2 Rating: ★★★★★ 5.0 / 5
FreJun
FreJun is an AI-driven cloud telephony platform that automates business calls, offers virtual numbers, IVR, call routing, and CRM integration to boost communication efficiency, insights, and team performance.
Features
- Virtual numbers for inbound and outbound calling.
- Click-to-call and auto-dialer functionality for faster outreach.
- Intelligent call routing and IVR for smooth customer handling.
- Automatic call recording, transcripts, and analytics dashboards.
- Post-call surveys and AI insights to improve performance.
- CRM/ATS integrations for unified communication workflows.
- Mobile and web apps for flexible remote use.
Pricing
- Standard: ₹1,349 per user/month
- Professional: ₹1,699 per user/month
Rating
- G2 Rating: ★★★★☆ 4.9/5
Ozonetel
Ozonetel offers cloud telephony and contact centre solutions that help businesses manage inbound/outbound calls, IVR, automation, omnichannel communication, and CRM integrations.
Features
- Cloud-based call management with no hardware required.
- Interactive Voice Response (IVR) and automatic call routing.
- Advanced dialers, including predictive and power dialers.
- Real-time dashboards, analytics, and performance reports.
- Omnichannel support (voice, SMS, chat, social channels).
- Call recording, contact centre quality monitoring, and sentiment analysis.
- CRM and third-party integration via open APIs.
- Scalable deployment: cloud, hybrid, or private cloud.
Pricing
- Ozonetel does not publish fixed plan prices online.
Rating
- G2 Rating : ★★★★☆ 4.6 / 5
Fonada
Fonada is a cloud-based communication and CPaaS provider offering scalable cloud telephony solutions for businesses of all sizes, helping improve customer engagement and streamline call operations across voice, SMS, and automated services.
Features
- Virtual numbers and toll-free numbers for business calling.
- Interactive Voice Response (IVR) and call routing to direct callers.
- Call recording with live monitoring and real-time analytics.
- Automated outbound calling and voice broadcasting.
- Missed call platform and bulk SMS services.
- Calling APIs for integrating voice features into apps.
- Number masking to protect caller privacy.
- CRM integration and multi-channel support.
Pricing
Exact published pricing isn’t listed on the official site
Acefone
Acefone is a cloud telephony provider offering unified communication solutions, including VoIP, multichannel contact centre tools, IVR, diallers, and APIs, helping businesses scale customer engagement and streamline operations.
Features
- Inbound and outbound voice calling with high reliability and HD quality.
- Interactive Voice Response (IVR) and Automatic Call Distribution (ACD).
- Smart routing, call queues, and ring groups for better customer flow.
- Click-to-call, call transfer, conference calling, and virtual receptionist.
- Call monitoring, whisper, and barge features for quality control.
- Call recording, detailed analytics, and CRM integration.
- API Connect for custom workflows and campaign tools.
- Omnichannel support including voice, messaging, and more.
Pricing
- Plans vary based on the number of active users and required features, which is typical for cloud telephony solutions.
- Entry plans start from around ₹1,599/month for click-to-call and basic services.
TeleCMI
TeleCMI is an award-winning cloud telephony solution and virtual communication platform powering scalable call systems, IVR, AI-enabled routing, and unified voice workflows for businesses in India and globally.
Features
- Deploy cloud telephony solutions in minutes with zero hardware requirements.
- Virtual phone numbers (local, toll-free) and number masking for secure caller identity.
- AI-driven IVR and intelligent routing to reduce wait times and improve service.
- Real-time call monitoring, barge, whisper, and analytics dashboards.
- CRM/third-party integrations via APIs and SDKs.
- Call recording, voicemail, click-to-call, and team management tools.
- Scalable for small teams to large enterprises.
Pricing
- Basic: ₹734 per user/month
- Premium: Custom quote (enhanced features, larger teams).
- Enterprises: Custom quote (unlimited users and channels).
Cloud Telephony Use Case Comparison Table
| Industry | Company Examples | Use Case | What the Bot Says (Sample Dialogue) | Primary Outcome |
| Telecom | Airtel, Jio, VI | Recharge reminders | “Your data pack expires in 2 days. Press 1 to recharge.” | Higher on-time recharges |
| Banking & Finance | HDFC, ICICI, SBI, Bajaj Finance | EMI reminders | “Your EMI of ₹8,450 is due tomorrow. Press 1 for payment link.” | On-time loan repayments |
| E-commerce & Logistics | Amazon, Flipkart, Meesho, Shadowfax, Delhivery | Delivery confirmation | “Your package arrives today. Press 1 to confirm availability.” | Fewer failed deliveries |
| Healthcare | Apollo, Fortis, Manipal Hospitals | Appointment reminders | “You have an appointment at 11 AM tomorrow. Press 1 to confirm.” | Reduced no-show rates |
| Ride-Hailing | Ola, Uber, Rapido | Booking & safety updates | “Your driver arrives in 2 minutes. Your number is masked.” | Secure & transparent communication |
| Real Estate | Godrej Properties, Prestige, Lodha | Lead qualification | “Press 1 if you’re interested in site visit scheduling.” | Faster lead filtering |
| Retail | D-Mart, Reliance Retail | Offer alerts | “Press 1 to receive today’s special discounts.” | Higher customer engagement |
| Travel & Hospitality | MakeMyTrip, OYO, Treebo | Booking confirmations | “Your check-in is at 2 PM. Press 1 to confirm.” | Reduced booking errors |
| Insurance | LIC, HDFC Life | Renewal reminders | “Your policy renewal is due soon. Press 1 for details.” | Improved renewal conversions |
FAQs
What is cloud telephony, and why is it important for businesses?
Cloud telephony is a communication system that runs over the internet rather than traditional phone lines. It helps businesses manage calls, IVR, routing, analytics, and customer interactions without hardware, accelerating operations, reducing costs, and improving scalability.
Which industries benefit most from cloud telephony solutions?
Industries such as e-commerce, BFSI, healthcare, logistics, real estate, ed-tech, and customer support rely heavily on cloud telephony providers to handle high call volumes, automate communication, and enhance the customer experience.
How do I choose the best cloud telephony provider in India?
Compare features such as IVR, call routing, analytics, uptime and reliability, pricing, integrations, and customer support. Providers such as Runo, Exotel, Acefone, TeleCMI, and Ozonetel offer strong options for businesses of all sizes and call needs.
Is cloud telephony secure for customer communication?
Yes. Leading cloud telephony service providers in India use encryption, number masking, role-based access, and secure data centres to protect customer calls, recordings, and personal information.
Why is Runo considered a top choice among cloud telephony providers?
Runo stands out because it uses SIM-based calling for higher connect rates, reduces call drops, offers AI call scoring, real-time tracking, automated follow-ups, and provides a CRM that teams actually use, all with a fast 30-minute setup.