FAQs
Everything You Need to Know, All in One Place
Find quick answers to common questions and get the clarity you need to make the most of our platform.
Runo is a SIM-based call management and CRM solution designed to
help businesses
manage customer interactions more efficiently. It integrates call
management with
customer relationship management to provide a comprehensive
platform for handling
calls and customer data.
Runo works by using SIM cards to route calls through mobile
devices or SIM gateways.
It then integrates these calls with its CRM platform, allowing
businesses to track,
record, and analyze call data seamlessly.
Key features include call tracking, call recording, customer data
management,
real-time analytics, advanced caller ID, and integration with
other business tools.
Runo improves customer service, automates workflows, reduces call
management costs,
and provides data-driven insights for decision-making.
Yes. Runo provides open API keys for integration with any lead
source. Integration
done by our team costs ₹5000 per source.
Yes, through a provided web URL. Uploading and assigning Excel
data to users takes
just 3–4 minutes.
Data is stored securely on AWS (Amazon Web Services) with
high-level encryption and
access control.
Yes, but iOS does not support call recording. Runo for iOS is best
for team leads
and managers.
Yes, Runo is available on the web for desktop use and
administration.
Yes. Data can be downloaded in Excel format from the app and sent
to your registered
email.
Yes, customization of CRM fields is possible and can be done by
the super admin for
better alignment with your business processes.
Runo only records official calls made from the registered official
GSM number.
Personal calls are not recorded.
Yes, you can create and manage multiple processes or campaigns for
a single
organization. Tutorials are available in the admin section for
guidance.
Yes, the Auto-Dial feature is available with Runo to streamline
your outbound
calling processes.
No, all call recordings are stored securely in Runo's AWS cloud,
so there is no
impact on device storage.
Call recordings are stored for 6 months. You can download and save
them locally
before they are removed.
Yes, Runo provides API access for easy integration with existing
CRMs. Real-time
data transfer can be arranged on request.
Runo is optimized for outbound processes. While it can track
inbound calls to
individual Sims, it isn't suitable for handling a central inbound
call distribution.
No, calls are initiated from the SIM card in each agent's device,
and that number
must be registered in the admin panel.
Yes, Runo can track multiple SIM cards in the same phone, but this
feature needs to
be customized, and additional charges may apply.
Yes, this feature can be configured by the admin to ensure calls
are only tracked
from known customer numbers.