Runo CRM FAQs

All the Answers You Need, Right Here

Quickly find solutions to common questions and gain the clarity to maximize your experience with our platform.

Getting to know Runo

Runo is a mobile-first CRM platform that helps businesses manage and track calls made through SIM-based mobile phones. It logs calls automatically, captures dispositions, and provides call recording, reporting, and integrations.

Unlike cloud telephony CRMs that use VoIP, Runo uses your mobile SIM to make and receive calls. It logs calls made directly from the mobile device, ensuring better connectivity and control.

Sales teams, customer support, field executives, real estate, education consultants, NBFCs, and any business that relies heavily on mobile calling.

Runo is available on Android and Web platforms.

Yes, Runo works on iOS. Outbound call tracking if the call is made from app and other features are supported on iOS devices.

Yes, an active internet connection is required to sync data, push logs, upload recordings, and update CRM data in real time.

Basic calling features work through the SIM, but logs and recordings will sync only once you reconnect to the internet.

All call data is logged in real-time to the CRM and securely stored on Runo’s cloud servers.

Runo is ISO 27001, SOC 2 Type I compliant. SOC 2 Type II certification is under progress. Runo is VAPT and GDPR compliant. All data is encrypted in transit and at rest.

Setup can be completed in less than a week for most organizations.

Yes we are on the web as well.

Yes, For this can be customized, is not available as a default feature. Customization charges shall be applicable. For that, we need to check with the Product team and comeback

YES . Auto-Dial. feature is available with RUNO

Factors Cloud Telephony Runo
Calling Medium PRI/SIP Trunk SIM
Caller ID Virtual/Random landline series Mobile series / non virtual numbers
Opex. Avg. call management cost 2000Rs/User/Month Avg. Communication cost 599Rs/User/Month
Productivity Contact ratios <20% Contact ratios as high as 78%
CRM Needs external CRM Comes with inbuilt CRM + Integrates with existing CRMs

Customization & User Experience

Yes, Runo provides customization based on the feasibility of the client's requirements.

No, Runo UI can’t be white-labeled.

Device Compatibility & Support

Most Android devices are supported, but some models may have limitations with recording.

Samsung, Vivo, Motorola, Realme, and Redmi devices with Android 10 or above.

Check Runo’s supported device list or contact support.

Runo works on Android tablets with calling functionality.

Yes, and it must be excluded from battery optimizations for best results.

Android 8.0 and above is recommended.

Handset details RUNO CRM CALL TRACKING CALL RECORDING
ANDROID – version 7 to 10 ✅ ✅ ✅
ANDROID – version 11 & Above
(Samsung All Devices except Core Series) 		✅ ✅ ✅
ANDROID – 11 & Above
(Others) 		✅ ✅ ❌
iOS ✅ ❌ ❌

Data Privacy & Security

Data is encrypted during transmission and at rest using industry-standard protocols.

The customer owns the data. Runo does not use or share it without consent.

Yes, all data is backed up regularly to secure servers.

Call Recording & Monitoring

It’s automatic if enabled in the device and configured call recording path.

They are stored on the cloud and linked to the corresponding lead/call log.

Based on your plan – typically 6 months to 1 year.

Ensure you comply with local telecom and privacy laws when enabling recording.

Generally, recordings are stored in .mp3 or .aac format.

All call recordings are stored for a period of 6 months. Before calls are removed from the app, you will get an option to download and store all the recordings locally.

Runo records all outgoing and incoming calls of the official GSM mobile number. So, agents have to ensure no personal calls on the official sim. If the agent has 2 sims in the same phone, Runo tracks and records call only of the official mobile number and not the personal sim. An official mobile number is the number which is registered in the admin panel.

Compliance & Legal

Only if permission is granted and for syncing call details.

Yes, with full breakup and GSTIN details.

Yes, as SIM-based calls are routed through the network provider.

Billing & Pricing

Runo offers monthly, quarterly, and annual plans. Discounts are available for longer commitments.

Yes, you can switch plans by contacting your account manager or support.

UPI, bank transfers, and credit/debit cards, Net banking are accepted.

Yes, a 10-day free trial is available.

Yes, GST-compliant invoices are issued for all transactions.

Onboarding & Installation

Download the Runo app from the Google Play Store / App Store , sign in using your registered number, and allow required permissions.

Yes, as long as it is inserted in an Android device with the Runo app installed and registered.

Runo requires access to phone, contacts, microphone, storage, and notifications.

No. Instead, you can configure which SIM should be used for business calls within the app settings.

Yes, each user needs their own login for tracking and accountability.

Runo supports teams of all sizes. Plans are available for 3 users to 1000+ users.

Yes. There is a very simple option in the application, to download whatever realtime data you need in the excel format. It's sent to the registered mail id immediately as soon as you click the download option in the app.

Yes, Runo provides Excel templates to bulk upload leads and contact information.

The admin can deactivate or reassign their account to a new user.

No, not at all. All call recordings are stored in Runo AWS cloud.

Technical Support

Runo offers support from 9 AM to 7 PM IST on business days.

Yes, onboarding support includes training, setup, and configuration.

Yes, available via the Runo website or contact support in mobile app or web app.

You can reach out via in-app chat, email, or your dedicated account manager.

Integrations

Runo supports integration with Zoho, Freshsales, LeadSquared, Salesforce, and custom CRMs via API/Webhooks.

Yes, this feature is related to WABA control and is currently under development. Once completed, users will be able to send bulk messages directly from the platform.

Yes. We will share with you the open API keys. You can easily integrate it with any lead source. And it doesn't cost anything. However, if you want us to do the integration then there shall be a nominal one-time cost of ₹5000 per lead source integration.

Yes, Runo provides public APIs of GET, POST, and DELETE types.

Go to Admin → Integrations → Webhooks to configure the endpoint and fields to be pushed.

Yes. We provide API access. With these APIs, you can easily integrate with your existing CRM. These APIs allow Runo data to flow From/To your existing CRMs once a day. There is no charge for these APIs. In case you need real-time data transfer, then you can write to us at care@runo.ai

Yes, Call events can be pushed to Google Sheets through Day-1 Google Sheet integration or Webhook integration.

Customization & User Experience

Yes, admin can customize the CRM forms.

Yes, all disposition options are editable by admins.

Yes, Admins can assign roles such as Admin, Manager, and Executive with different access controls.

Go to Admin → CRM fields and Dispositions to add, edit, or reorder call outcomes.

Yes. It's a very simple process. However, that right is given only to the super admin.

Yes it is very easy to create multiple processes/ campaigns for the same organization. Please refer to the tutorial video in the admin section,

Yes, all disposition options are editable by admins.

Data Privacy & Security

Data can’t be deleted until the account is deleted from admin end.

Yes, admins can export all CRM data before plan expiry.

Advanced Workflows

Yes, distribution logic can be defined to ensure balanced lead assignment.

Yes, using Runo API or webhooks, incoming leads can be auto-pushed into the system.

Call Recording & Monitoring

No, only admins can manage call recordings.

Yes, admins can download recordings from the Mobile or Web Console.

User Management

Go to Admin → Users → Add User, and enter their details.

Admins can reset passwords from the user controls or the user can reset the password by clicking on 'Forgot Password'.

Yes, you can create teams and assign users accordingly.

Go to Team > Click on delete on user name.

Yes, roles such as Admin, Manager, and User have different data access levels.

Yes, you can set user-level data visibility and access rules.

Admins can reset passwords from the mobile or Web Console.

Only admin or process admins can change it.

They must reinstall the app and log in; all data will sync automatically.

Templates

Yes, from Admin → WhatsApp Templates → Add Template.

Yes, predefined SMS templates can be configured in the admin panel.

Yes, Custom fields can be used in templates.

Data Management

Yes, admins can delete or archive old data manually.

Data exports can be taken regularly by admins.

We are on AWS (Amazon Web Services) possibly the most secure server and the data is highly encrypted. As long as you/your team doesn't share the user id/password to any one, data will be safe

Yes, admins can initiate deletion requests.

Yes. We provide you with a web URL. You can upload the Excel data in the same URL. Assigning data to team members is very simple and quick 3-4 mins through this web url.

Lead Management

Yes, using an Excel template provided by Runo's admin panel.

Yes, admins can define custom lead stages like New, In progress, Closed Won, Closed Lost etc.

Yes, you can add custom tags for lead categorization and filtering.

Runo identifies leads based on the customer's unique mobile number, ensuring that duplicate leads are avoided.

Reporting & Analytics

Runo provides all call logs, dispositions, customers, follow-up reports, and user activity reports.

Yes, Managers can configure daily, weekly, or monthly reports to be sent via email.

Yes, all reports can be exported in Excel format.

Yes, reports can be filtered by user, date range, call status, disposition, and tags.

Through AWS S3 integration, Runo shares call recording URLs using the Google Sheet Day-1 integration.

Notifications & Alerts

Managers can see all users' open missed calls in the dashboard.

Advanced Workflows

Admins or managers can reassign leads from the Mobile or Web Console, or a user can assign a lead from CRM form to another user.

Yes, follow-ups are logged and can be scheduled with reminders.

Followup & Task management

Yes, open follow-up reports are included.

User Management

Yes, login report shows login/logout times and activity status.

Yes, push notifications are sent when a lead is assigned.

Calling Features

No. Calls are initiated from the same sim which is available in the agent phone, and that number should be registered in the admin panel.

Not really, if you want incoming to a central number with a distribution option among many callers, Runo is not the solution. Runo is an ideal solution for outbound. In case you want tracking of inbound calls to the individual Sims, then this is an excellent solution.

Calls are initiated from the Runo app or mobile dialer but made through the registered mobile SIM. The call is then logged in the CRM.

Yes, both incoming and outgoing calls are automatically logged.

Yes, Runo offers automatic call recording based on device compatibility.

Yes, call recording is configurable from the mobile device.

Yes, but only if the user’s phone is online and synced.

Notifications & Alerts

Yes, Runo will show the open missed calls in dashboard.

Yes, follow-up reminders can be scheduled and will notify users on time.

Yes, you can set reminder timeframes (e.g., 15 mins, 1 hour before).

Yes, users can configure what types of notifications they want to receive.

No, push notifications require an active internet connection.

Troubleshooting

"Ensure device compatibility and grant necessary permissions. Check if the correct SIM is used."

Update to the latest version, clear cache, or reinstall the app.

No, push notifications require an active internet connection.

Ensure notifications are allowed in device settings and the app is logged in on the device.

Ensure data and battery saver are off, and grant all permissions.

Lead Management

User can assign a lead from CRM form to other user.

You can add a new lead using the “+” icon on the mobile app or through the Web Console.

Yes, you can close leads with appropriate disposition and notes.

Yes, if the location is captured in the lead form or uploaded.

Followup & Task management

Go to CRM form and click on status then select follow-up status with date & time then submit it.

Yes, app notifications and email reminders will alert the user.

Yes, just click on the scheduled follow-up and edit the date/time.

Yes, follow-ups can be reassigned from CRM form of scheduled follow-up lead.

They show in “Pending Follow-ups” in reports or on dashboard open follow-ups section.

Yes, users can mark follow-ups or tasks as complete.

Yes, the dashboard shows upcoming and overdue follow-ups.

Yes, users can give priority for all tasks.

Mobile App Features

Yes, by lead name or phone number.

Yes, the dashboard and reports have a dedicated missed calls section.

Yes, you can initiate calls directly from the Runo app.

Web App features

Yes, real-time synced logs are accessible.

Yes, full lead management is supported.

Yes, call recordings can be listened to on the web console if admin gives access.

Performance Opitimzation

Minimal – only for logging, syncing, and recordings (~100–200MB/month/user).

Yes, to access the latest features and security improvements.

Exclude Runo from battery optimization and use a compatible device.