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Runo WhatsApp CRM

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Understanding WhatsApp CRM Integration and Its Business Impact

What is WhatsApp CRM integration and why does your business need it?

Runo’s WhatsApp CRM integration lets you manage all customer chats, campaigns, leads, and support on WhatsApp directly from your CRM, improving visibility, speed, and customer experience.

Can I run bulk and personalized WhatsApp campaigns from one number?

Yes, reach thousands of leads with tailored content and multimedia all from a single, verified business number.

How do I track WhatsApp conversations, calls, and emails together?

Runo shows every WhatsApp message, call, and email in one unified timeline, so teams never miss a touchpoint.

How does Runo’s WhatsApp CRM Software work?

Get started in minutes with our simple 5-step process

How do I connect WhatsApp Business to Runo CRM?

Simply link your WhatsApp Business account and verify your business number during onboarding.

How do I import or sync my leads?

Sync leads via integrations, upload .csv files, or auto-collect from web forms and ad campaigns.

How do I segment audiences and run campaigns?

Use smart filters in Runo CRM to create custom lists and launch personalized WhatsApp campaigns in one click.

How do I manage replies, assignments, and follow-ups?

Auto-assign chats, track responses, and set next steps inside the Runo unified timeline.

How do I review analytics and improve?

Access dashboards with detailed reporting on campaign performance, chat resolutions, and sales outcomes.

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What Sales Teams Love About Runo WhatsApp CRM

1 Inbox
To centralize all WhatsApp chats, calls & leads in one place
100% Synced
Conversations auto-logged & connected to your CRM
24/7 Tracking
See message opens, reads & replies in real time

Features That Drive Results

Comprehensive tools to manage, automate, and optimize your WhatsApp communication

Unified WhatsApp Management

How do I send messages to multiple customers simultaneously?

With Runo’s WhatsApp CRM, you can create audience segments, personalize content, and use automation to schedule or trigger bulk campaigns at scale.

Is campaign personalization possible?

Yes, personalize messages using CRM data fields for names, offers, or attachments, including images, PDFs, videos, or location pins.

Engagement & Automation

Can I automate WhatsApp replies and assign leads to my team?

Automate responses with pre-set templates (coming soon) and auto-assign or route chats and leads to the right team member based on workload or CRM rules.

How does Runo’s WhatsApp CRM improve response speed?

Runo’s WhatsApp CRM uses auto-replies and instant notifications to reduce response times, ensuring leads are engaged quickly even outside business hours.

Integration & Analytics

Which CRM functions work with WhatsApp Business?

Seamless lead capture, follow-ups, pipeline management, campaign tracking, and real-time chat from one interface.

How do I measure the success of my WhatsApp campaigns?

Track open, reply, and conversion rates, team performance, and ROI with intuitive dashboards and customizable reports.

Security, Compliance & Industry Fit

Is Runo’s WhatsApp CRM integration secure and compliant?

Yes. Runo keeps all your chat and customer data safe with end-to-end encryption and adheres to global standards like GDPR.

What industries benefit from Runo’s WhatsApp CRM?

Runo is built for teams in sales, support, e-commerce, healthcare, education, and any industry that values fast, personalized communication.

Call Tracking + CRM + WhatsApp Business API

  • One centralised number – run all WhatsApp campaigns from a single, professional business number.
  • Rich campaigns – add images, videos, PDFs, location pins, and more.
  • Bulk + Personalisation – segment audiences and send at scale with customised content.
  • Unified interaction timeline – track WhatsApp chats along with calls, emails, and notes.
  • Auto-replies & Quick responses (coming soon) – faster engagement and higher response rates.
  • Unified Inbox – manage all WhatsApp chats inside Runo CRM.
  • Analytics & Reports – measure campaign performance with visual dashboards.
WhatsApp Business Integration with Runo CRM
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Features That Help You Manage
Every Conversation and Lead

Bulk Messaging
Bulk Messaging

Send promotions, reminders, or updates to multiple customers in one go, fully compliant with WhatsApp Business API rules.

Message Templates
Message Templates

Have ready-made replies for greetings, offers and FAQs so your team responds instantly.

Broadcast Messages
Broadcast Messages

Promote a launch, event or sale to a selected list of customers.

Lead Management
Lead Management

Turn chats into leads and track their status without manual work.

Seamless CRM Sync
Seamless CRM Sync

Messages are automatically linked to the right lead profile in Runo.

Centralized Communication
Centralized Communication

Every WhatsApp conversation stays in one shared inbox for your team.

Follow-Up Alerts
Follow-Up Alerts

Get reminders so no one forgets to reconnect with a lead.

WhatsApp Analytics
WhatsApp Analytics [coming soon]

See how your messages perform and who engages.

Automated Reply
Automated Reply [coming soon]

Send instant answers for common questions or greetings.

Bulk Messaging
Bulk Messaging

Send promotions, reminders, or updates to multiple customers in one go, fully compliant with WhatsApp Business API rules.

Message Templates
Message Templates

Have ready-made replies for greetings, offers and FAQs so your team responds instantly.

Broadcast Messages
Broadcast Messages

Promote a launch, event or sale to a selected list of customers.

Lead Management
Lead Management

Turn chats into leads and track their status without manual work.

Seamless CRM Sync
Seamless CRM Sync

Messages are automatically linked to the right lead profile in Runo.

Centralized Communication
Centralized Communication

Every WhatsApp conversation stays in one shared inbox for your team.

Follow-Up Alerts
Follow-Up Alerts

Get reminders so no one forgets to reconnect with a lead.

WhatsApp Analytics
WhatsApp Analytics [coming soon]

See how your messages perform and who engages.

Automated Reply
Automated Reply [coming soon]

Send instant answers for common questions or greetings.

Want to see these
features in action?

Start 10-day free trial

Security Compliance

Runo works with the official WhatsApp Business API. All data is encrypted and stored safely, with access only for authorised team members.

ISO Badge

Integrate with Your Workflow in Minutes

Just connect your WhatsApp account to Runo and start managing conversations right away. No complicated setup.

Lead Source
See all Integrations

Industry Use Cases

Discover how different teams leverage Runo WhatsApp CRM Tool

By unifying all lead communications, automating assignments, and tracking every deal step for faster closures. Sales teams can see the complete customer journey, never miss a follow-up, and prioritize hot leads based on engagement data all from one dashboard.

Yes, with one inbox for all WhatsApp chats, support teams never miss a request and can resolve tickets faster. Auto-routing ensures the right specialist handles each query, while chat history provides complete context for personalized support.

Yes, use templated or automated WhatsApp messages for timely appointment reminders and notifications. Perfect for healthcare providers, service businesses, and educational institutions to reduce no-shows and keep customers informed.

Hear It From The Teams
Who Use Runo Daily

RUNO is one unique mobile-based calling solution we came across 3 months back. It quickly helped us to streamline our sales process and added quality to sales pitch.

Dr. Surendranath Reddy Kaswa

Founder - Plato Digi Education

Our calling process was fairly straightforward, but we felt there was room to improve how we tracked calls and follow-ups. Runo helped us bring in that extra layer of structure without complicating anything.

Anas Rahman Junaid

Founder & Chief Researcher, Hurun India

Runo has transformed the way we manage our sales operations. The live dashboard and real-time tracking have made our processes more efficient and customer-focused.

Manish Patel

Founder and MD, MSwipe

Frequently Asked Questions

Centralized communication, faster response times, better customer insights, automated workflows, increased sales conversions, and improved team collaboration all from a single Runo platform.

Yes, set up automated responses for common queries, out-of-office messages, and instant acknowledgments. Advanced automation features including templates are coming soon.

Track message delivery, open rates, reply rates, conversion metrics, team performance, response times, and ROI. All data is presented in intuitive dashboards with customizable reports.

Absolutely. All communications are encrypted end-to-end, and we comply with GDPR and other major data protection regulations. Your customer data is stored securely with regular backups.

Runo integrates seamlessly with popular CRM platforms through our API. We also offer direct integrations with leading tools and can support custom integration requirements.

We offer flexible pricing based on your team size and message volume. Start with our free tier to explore features, then upgrade as you grow. Contact our sales team for custom enterprise plans.

Yes, Runo provides a unified timeline showing every customer interaction including WhatsApp messages, calls, emails, and other touchpoints, giving your team complete visibility.

Use dynamic fields from your CRM data to personalize messages with customer names, order details, locations, or any custom field. Add images, videos, PDFs, and location pins for rich, engaging content.

A verified WhatsApp Business number that your entire team can use from one account. Multiple team members can manage conversations, send campaigns, and respond to customers all from the same professional number.

Yes, we ensure GDPR compliance, provide opt-in/opt-out management, maintain audit trails, and offer data export capabilities. All features are designed with privacy regulations in mind.

Setting up WhatsApp Business in Runo takes just a few minutes. Watch the video below for a quick walkthrough on how to configure it step by step.

▶ Watch Video: Configure WhatsApp Business in Runo

You can manage team access easily in Runo. Watch the video below to learn how to enable WhatsApp Business permissions for your team members.

▶ Watch Video: Enable Permissions for WhatsApp Business

You can easily create WhatsApp Business templates right inside Runo. Watch the quick video below to see how it’s done step by step.

▶ Watch Video: Create WhatsApp Business Templates

Want to reach all your leads at once? Runo lets you send bulk WhatsApp messages in just a few clicks. Check out the video below to see how it works.

▶ Watch Video: Start WhatsApp Campaign

Join hundreds of businesses centralizing
communication and closing deals faster

Start your free trial today and experience the power of unified WhatsApp CRM

Unified communication dashboard
Automated campaign management
Real-time analytics & reporting
Enterprise-grade security
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