A customer calls in, the conversation flows smoothly, and the agent has all the required details at hand. Across hundreds of calls a day, this creates a consistent customer experience and supports revenue growth.

Cloud call center software brings calls, call recording, routing, and CRM data into one browser-based system. Agents can access the platform from anywhere, while businesses can manage calling operations through a flexible, scalable setup.

India has a wide range of cloud call center providers. The right option depends on your call volume, compliance requirements, team workflow, and business goals. Here are 10 cloud call center software options in India, covering key features and use cases for different business needs.

The 10 Best Cloud Call Center Software in India

  • Runo: A cloud calling platform designed for sales teams that need SIM-based and internet calling options in one system.
  • Exotel: A cloud communication platform suited to businesses managing large outbound calling campaigns and sales operations.
  • Ozonetel: An omnichannel contact center solution that combines voice, digital channels, and customer engagement tools for larger teams.
  • Knowlarity: A cloud telephony solution that helps businesses manage calls, virtual numbers, IVR, and other communication workflows.
  • MyOperator: A practical option for businesses looking to set up cloud calling, IVR, call tracking, and team communication with less complexity.
  • Servetel: A cloud-based communication platform offering essential calling and contact center features for businesses of different sizes.
  • CloudTalk: A business calling platform with AI-powered features that help teams analyse conversations and improve customer interactions.
  • JustCall: A calling and messaging platform that connects business communication with CRM workflows and sales processes.
  • CallHippo: A virtual phone system that provides businesses with calling tools, virtual numbers, and basic call management features.
  • MCUBE: A cloud communication platform focused on business calling, with features that support teams handling regular inbound and outbound calls.

Now, let us look at each platform in detail, including its key features, practical limitations, and what users have to say about their experience.

1. Runo

Runo is a SIM-based and cloud calling CRM built specifically for Indian sales and telecalling teams. Unlike most cloud call center tools that rely entirely on VoIP, Runo also routes calls through the device's actual SIM card, keeping connect rates high even when internet connectivity is inconsistent.

Key Features

  • Runo supports both SIM-based and cloud calling, giving sales teams flexibility when internet connectivity is inconsistent.
  • The platform automatically summarises recorded calls and highlights key discussion points, outcomes, and follow-up actions.
  • Teams can automatically track incoming and outgoing calls, access recordings, and review call activity from a central dashboard.
  • Runo helps teams organise leads, assign them to agents, and manage follow-up reminders from the same platform.

Pros

  •  Works reliably on regular mobile networks, not just Wi-Fi or data
  • Setup takes under 30 minutes with no hardware required
  • Combines calling, CRM, and WhatsApp in one subscription

Cons

  • Not built for very large inbound support centers needing deep IVR trees
  • Fewer third-party integrations compared to global enterprise platforms
  • Some advanced AI features are newer and still expanding

G2 Review: Rated 4.3 out of 5 on G2, with users highlighting ease of setup and call connect quality.

Pricing: Starts at ₹199 per user per month on the annual plan.

2. Exotel

Exotel is one of India's most established cloud telephony providers, built around dialer and contact center features for high-volume outbound teams. Sales and support teams with high daily call volumes widely use its number masking and automated call tools.

Key Features

  • Businesses can create multi-level IVR flows to guide callers to the right department or agent.
  • Exotel provides virtual numbers that businesses can use to make and receive calls without depending on traditional phone systems.
  • Teams can manage high-volume calling operations using automated workflows and campaign tools.
  • Exotel can connect with existing CRM and helpdesk systems to support customised calling workflows.

Pros

  •  Mature platform with a strong API layer
  • Wide integration ecosystem across CRMs and helpdesks
  • Reliable infrastructure built for scale

Cons

  • Interface can feel dated compared to newer tools
  • Credit-based billing can be harder to predict than flat plans
  • Post-sales support has been flagged as weak by some users

G2 Review: Rated 4.3 out of 5 on G2, with users noting strong API flexibility and call reliability.

Pricing: Public plans include Dabbler at ₹9,999 with 5 months validity and Believer at ₹19,999 with 11 months validity. Plans include credits, virtual numbers, agents, and multi-level IVR.

3. Ozonetel

Ozonetel is one of India's oldest cloud telephony players, offering a full contact center stack with AI-enabled omnichannel routing. It suits mid- to large enterprises running voice, chat, and WhatsApp support from a single dashboard.

Key Features

  • Ozonetel allows businesses to create custom IVR flows with self-service options and advanced call routing.
  • Calls can be distributed based on agent skills, availability, time, customer priority, or predefined routing rules.
  • Its dialer tools can automatically call leads and databases using predictive, progressive, and other dialing modes.
  • Teams can manage voice, WhatsApp, SMS, chat, and other digital channels from a unified platform.

Pros

  • Deep contact center feature set for complex operations
  • Strong analytics and reporting depth
  • Proven track record with large-scale deployments

Cons

  • Can feel overbuilt for businesses that only need basic calling
  • Pricing is not published and requires a custom quote
  • Steeper learning curve for smaller teams

G2 Review: Rated 4.2 out of 5 on G2, with users citing strong omnichannel breadth for larger operations.

Pricing: Custom quote. Ozonetel does not publicly list a fixed starting price for its CloudAgent contact centre solution.

4. Knowlarity

Knowlarity has served thousands of SMBs and enterprises across India and Southeast Asia with a cloud telephony stack built around simplicity and localized support. It markets itself as an end-to-end automation solution for growing businesses.

Key Features

  • Businesses can set up virtual numbers and IVR systems to manage incoming calls and route customers to the right teams.
  • Teams can track call activity and review reports to understand call volumes, performance, and customer interactions.
  • Knowlarity supports CRM integrations to connect customer information and calling workflows.
  • Incoming calls can be distributed among available agents to improve response times and manage call volumes.

Pros

  • Dependable platform trusted by a large user base
  • Localized support suited to Indian business needs
  • Straightforward setup for standard use cases

Cons

  • Fewer AI-powered features compared to newer entrants
  • Reporting customization is more limited than some competitors
  • Advanced features may need higher tier plans

G2 Review: Rated 4.1 out of 5 on G2, with users citing ease of use and dependable call quality.

Pricing: Contact centre plans start at ₹1,999 per month for unlimited inbound contact centre functionality. Inbound and outbound plans start at ₹2,999 per month, while plans with lead management start at ₹3,499 per month.

5. MyOperator

MyOperator is a cloud communication platform aimed at SMEs and mid-market teams in India that want to get a call center running quickly without heavy technical setup. It bundles IVR, call tracking, and basic CRM features into one system.

Key Features

  • MyOperator lets businesses create IVR menus to route incoming calls to the right department or agent.
  • Teams can record calls and track call activity to review customer conversations and agent performance.
  • Businesses can manage WhatsApp conversations alongside calling from the same communication platform.
  • Teams can send WhatsApp broadcasts to customers for marketing, updates, and other business communication.

Pros

  • Quick to set up for smaller teams
  • Affordable entry point for SMEs
  • Good fit for businesses new to cloud telephony

Cons

  • Less depth for large, complex contact center operations
  • Advanced analytics require higher-tier plans
  • Integration ecosystem is smaller than larger competitors

G2 Review: Rated 4.3 out of 5 on G2, with users highlighting simple onboarding and responsive support.

Pricing: The Sedan plan starts at ₹5,000 per month for up to 10 users. The SUV plan costs ₹15,000 per month for up to 10 users and adds higher capacity, integrations, reporting, and automation features. Enterprise pricing is custom.

6. Servetel

Servetel positions itself as a budget-first cloud telephony provider, undercutting most competitors on entry pricing while still covering core calling, IVR, and reporting functionality for growing businesses.

Key Features

  • Acefone automatically distributes incoming calls to available agents to help teams manage high call volumes.
  • Businesses can use IVR and routing rules to direct callers to the appropriate agent or department.
  • Calls can be recorded and stored for quality monitoring, training, and compliance requirements.
  • Contact centre teams can manage lead lists, campaigns, dispositions, and outbound calling workflows.

Pros

  • Lowest starting price among major Indian providers
  • Generous free trial for evaluation
  • Covers the core features most small teams need

Cons

  • Fewer AI and automation features than premium platforms
  • Not designed for very high-volume enterprise operations
  • Customization options are more limited on entry plans

G2 Review: Rated 4.0 out of 5 on G2, with users noting good value for the price point.

Pricing: Contact Center Studio starts at ₹1,599 per user per month for the Professional plan with a minimum of 6 seats. The Ultra plan costs ₹1,999 per user per month with a minimum of 5 seats. Enterprise pricing is available on request.

7. CloudTalk

CloudTalk is a cloud-based call center platform known for AI-powered conversation intelligence layered on top of standard calling features. Its code-free setup makes it accessible to teams without a dedicated technical resource.

Key Features

  • Teams can visually create call flows, IVR menus, routing rules, and business-hour settings without complex technical work.
  • CloudTalk provides different outbound dialing options to help sales teams automate calling and improve agent productivity.
  • Teams can record calls and access call history for quality checks, training, and follow-ups.
  • Managers can monitor agent activity, call performance, and key communication metrics through dashboards.

Pros

  • Strong AI layer for conversation insights
  • Easy, code-free setup
  • Wide range of CRM and helpdesk integrations

Cons

  •  Lacks full omnichannel support compared to some rivals
  • Starter plan lacks advanced analytics
  • Pricing is in USD, which adds cost for Indian teams

G2 Review: Rated 4.4 out of 5 on G2, with users citing ease of setup and useful AI insights.

Pricing: Starts at $25 per user per month, billed annually.

8. JustCall

JustCall combines a cloud calling system with CRM style features like call recording, transcription, and basic pipeline tracking, aimed at teams that want calling and lightweight CRM functionality in one subscription.

Key Features

  • JustCall offers power, predictive, parallel, preview, progressive, and dynamic dialers for different outbound sales workflows.
  • Teams can record, transcribe, and summarise calls to review conversations without manual note-taking.
  • Teams can manage business messaging alongside voice calls as part of their communication workflow.
  • JustCall supports integrations with popular CRMs such as HubSpot, Salesforce, Pipedrive, and Zoho.

Pros

  • Combines calling and messaging in one tool
  • Reasonable entry pricing for small teams
  • Decent integration coverage with popular CRMs

Cons

  • AI features are lighter than dedicated conversation intelligence tools
  • Some users report occasional call quality issues
  • Advanced reporting needs a higher tier plan

G2 Review: Rated 4.2 out of 5 on G2, with users noting solid CRM integration and ease of use.

Pricing: Plans start at $29 per user per month when billed annually for the Team plan. Pro starts at $49 per user per month, while Pro Plus starts at $89 per user per month. Business and SalesPro plans use custom pricing.

9. CallHippo

CallHippo is a virtual phone system built for small and mid-sized businesses that want core call center capability without a complex rollout. It is easy to use while still offering features like power dialing and automatic call distribution.

Key Features

  • CallHippo automatically dials numbers from a contact list so agents can spend more time speaking with prospects instead of manually entering numbers.
  • Incoming calls can be routed to the right agents or departments based on predefined rules.
  • Teams can record conversations and analyse call activity, performance, outcomes, and other key metrics.
  • Supervisors can monitor active calls and assist agents as needed.

Pros

  • Simple interface that is easy for new teams to learn
  •  Affordable plans for small businesses
  • Accessible on both desktop and mobile

Cons

  • Fewer advanced features for large-scale operations
  • Some integrations require higher-tier plans
  • Support response times vary by plan tier

G2 Review: Rated 4.4 out of 5 on G2, with users citing ease of use and responsive support.

10. MCUBE

MCUBE is built for companies that receive a large number of incoming calls, with an architecture designed to reduce wait times and call loss. It is popular among businesses with continuous inbound call demand.

Key Features

  • MCUBE lets businesses create structured IVR menus to route customers to the right department or agent.
  • Route calls based on skills, priorities, departments, queues, and other predefined rules.
  • MCUBE supports predictive, progressive, and preview dialing modes to help outbound teams automate calling campaigns.
  • Incoming calls can be placed in queues and managed efficiently to reduce missed calls and improve response times.

Pros

  • Well suited for high inbound call volumes
  • Reduces call abandonment through queue management
  • Reliable performance during peak call periods

Cons

  • Less focused on outbound dialing features
  • Smaller brand presence compared to larger competitors
  • Fewer public reviews to evaluate at scale

G2 Review: Rated 4.1 out of 5 on G2, with users citing dependable inbound call handling.

Pricing: Custom quote. MCUBE's official website does not currently publish a fixed starting price for its cloud contact centre solution, so businesses need to contact its sales team for pricing based on their requirements.

Quick Overview: Best Cloud Call Center Software in India

Tool Best For Starting Price
Runo SIM-based and cloud calling for sales teams ₹199/user/month
Exotel High-volume outbound dialer operations Custom, credit-based billing
Ozonetel Large enterprise omnichannel contact centers Custom pricing
Knowlarity Dependable enterprise cloud telephony Custom pricing
MyOperator Quick setup for SMEs and mid-market teams Custom pricing
Servetel Budget-conscious teams needing core features Custom pricing, lowest entry point
CloudTalk AI-powered conversation intelligence $25/user/month
JustCall Calling bundled with CRM style features Custom pricing
CallHippo Small businesses wanting a simple setup Custom pricing
MCUBE High volume inbound support teams Custom pricing

What to Check Before Choosing Cloud Call Center Software in India?

Before choosing a cloud call center platform, compare practical features, compliance requirements, and pricing structures that affect daily operations.

  • Check connectivity options. Choose a platform that supports reliable internet calling and, where needed, SIM-based calling to maintain call quality in areas with inconsistent internet connectivity.
  • Confirm TRAI compliance. Make sure the platform supports DND filtering, consent management, and other requirements for outbound calling in India.
  • Compare pricing models. Check whether the provider charges per user, per minute, or through a credit-based model, as usage-based pricing can vary with call volume.
  • Review the complete cost. Ask for details about setup fees, monthly charges, calling costs, and additional features before comparing different platforms.
  • Check scalability. Make sure the platform can support more agents, higher call volumes, and additional features as your business grows.

Conclusion

The best cloud call center software depends on your team size, call volume, calling method, and business requirements. Enterprise platforms such as Ozonetel and Exotel can suit large contact centres, while options such as MyOperator and Acefone can work well for growing teams. For sales and telecalling teams in India, Runo is also worth considering if you need SIM-based and cloud calling along with lead management, WhatsApp follow-ups, call tracking, and AI-powered call insights.

Before choosing a tool, compare its features, pricing, integrations, and calling capabilities with your actual workflow. The right platform should support your current requirements while giving your team enough flexibility to scale as call volumes and business needs grow.

Frequently Asked Questions

What is cloud call center software?

Cloud call center software is a browser-based system that manages inbound and outbound calls, IVR routing, call recording, and CRM integration without on-premises hardware. Agents can log in and take calls from any location with an internet connection.

Which is the best cloud call center software in India?

The best choice depends on your team's call volume and calling method. Runo is a strong overall pick for SIM-based and cloud calling teams, while Ozonetel and Exotel suit larger enterprises needing deeper omnichannel or dialer capability.

Is cloud call center software TRAI compliant?

Most established Indian providers build DND filtering, DLT registration, and consent tracking into onboarding to meet TRAI requirements. Always confirm compliance details directly with the provider before signing up, since requirements can change.

How much does cloud call center software cost in India?

Pricing varies widely. Indian-focused providers like Runo start around ₹199 per user per month, while several enterprise platforms use custom or credit-based pricing that requires a quote based on call volume and needed features.

Can cloud call center software work without a stable internet connection?

Most cloud call center platforms rely entirely on VoIP and require a stable internet connection. SIM-based tools like Runo are the exception, since they route calls through the device's mobile network as well as the internet, which helps maintain call quality in low-connectivity areas.